Last updated: April 2026
1. Information We Collect
We collect information you provide directly:
- Account information: email address, name, password
- Creator profile: name, niche, personality settings, voice configuration
- Connected platform data: social media account usernames and OAuth tokens (managed by our integration partner)
- Messages and comments: content processed through the Service for AI response generation
- Fan data: usernames, locations (when voluntarily shared), and conversation history
2. How We Use Your Information
- To provide and improve the Service
- To generate AI responses on your behalf
- To maintain fan profiles and conversation memory
- To process payments and manage subscriptions
- To send service-related communications
- To detect and prevent abuse
3. Data Sharing
We do not sell your personal information. We share data only with:
- AI providers: message content is sent to language model providers for response generation (processed, not stored by them)
- Platform integration: messages are sent to and received from connected social media platforms via our integration partner
- Payment processing: billing information is handled by Stripe
4. Data Storage and Security
Your data is stored securely on cloud infrastructure hosted in the EU. We use encryption in transit and at rest. Processing logs are automatically deleted after 7 days.
5. Data Retention
- Account data is retained until you delete your account
- Message history is retained for the duration of your account
- Processing logs are deleted after 7 days
- Fan memory data is retained for the duration of your account
6. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Delete your account and associated data
- Export your data
- Object to data processing
7. Cookies
We use essential cookies for authentication and session management. We do not use advertising or tracking cookies.
8. Children
The Service is not intended for users under 18 years of age. We do not knowingly collect data from minors.
9. Changes to This Policy
We may update this policy from time to time. We will notify you of significant changes via email or through the Service.
10. Contact
For privacy-related questions, contact us at privacy@kloya.com.