Terms of Service

Last updated: April 2026

1. Acceptance of Terms

By accessing or using Kloya ("the Service"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.

2. Description of Service

Kloya provides AI-powered social media engagement tools including automated DM responses, comment replies, and fan management across supported platforms (Instagram, X, Threads).

3. Account Registration

You must provide accurate and complete information when creating an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

4. Acceptable Use

You agree not to use the Service to:

  • Violate any applicable laws or regulations
  • Send spam, unsolicited messages, or misleading content
  • Impersonate another person or entity
  • Distribute malware or harmful code
  • Violate the terms of service of connected social media platforms
  • Engage in harassment, abuse, or hate speech

5. AI-Generated Content

The Service uses artificial intelligence to generate responses on your behalf. You are responsible for reviewing and managing AI-generated content. Kloya does not guarantee the accuracy, appropriateness, or effectiveness of AI-generated responses.

6. Billing and Payments

Paid plans are billed monthly. You may cancel at any time. Refunds are not provided for partial months. Credit top-ups are valid for 12 months from purchase.

7. Intellectual Property

You retain ownership of your content. By using the Service, you grant Kloya a limited license to process your content for the purpose of providing the Service.

8. Limitation of Liability

Kloya is provided "as is" without warranties of any kind. We are not liable for any damages arising from your use of the Service, including but not limited to loss of data, revenue, or social media account actions taken by platform providers.

9. Termination

We may suspend or terminate your account at any time for violation of these terms. You may delete your account at any time through the Settings page.

10. Changes to Terms

We may update these terms from time to time. Continued use of the Service after changes constitutes acceptance of the updated terms.

11. Contact

For questions about these terms, contact us at support@kloya.com.